We are always looking for people to join OUTLine’s support-line volunteer team!

At OUTLine we run a rainbow peer support line which is available at 0800 OUTLINE between 6pm-9pm. We invite people across Aotearoa to call us to speak to a trained volunteer from the rainbow community, who can offer peer support and help talk things through.

We’re looking for volunteers who can commit to at least one 3-hour shift per month as a call taker for our support line, and who can commit to attending a monthly upskilling/clinical supervision forum either in person or via Zoom.

Volunteers must complete an in person interview and our 4-day training course, which is provided free of charge to new volunteers.

Volunteers are trained over the course of two weekends to support callers with gender identity, sexual orientation, diverse sex characteristics, and issues that affect rainbow communities and their friends and whānau. Some of the topics people call to talk about include family relationships, loneliness and isolation, sexuality and gender identity, sexual health, navigating gender-affirming healthcare and meeting people.

Training dates for 2020 are:

Auckland/in person training: 25th, 26th July & 8th,9th August

Rest of NZ/virtual training: 10th (evening), 12th, 20th, 26th September

After the course, volunteers are buddied with one of our senior volunteers, so you can build on the learning as you work to make a difference to our callers.

We are now able to provide remote calling options for those wishing to volunteer outside of Auckland. Please get in touch if you are interested.

Volunteering for OUTLine involves a few key things:

  • Being a Rainbow/LGBTIQ+ person who is confident in discussing their lived experiences as a rainbow person
  • Answering phones, returning calls and providing information over the phone
  • Doing a monthly shift and attending regular supervision forums
  • Going through a 4 day training course
  • Recording notes on each call

OUTLine follows best practice to keep you and our callers safe. If you have any questions at all about volunteering for OUTLine contact [email protected]

OUTLine believes that everyone has a role to play in making safer communities for people of all genders, all sexual orientations and all sex identities – including cis-gender straight people. If you do not identify with the LGBTI+ communities but want to help OUTLine’s work, don’t hesitate to get in touch for other volunteering opportunities outside of the support-line.

Click here to download the volunteer role description

Click here to submit your volunteer application

We require our volunteer applicants provide a reference to support their application. The form to send to your reference can be found here.