Our Counsellors

OUTLine contracts professionally qualified  counsellors whose work focuses on rainbow-affirming counselling.   

The counselling team and staff assist rainbow-identified people, their families, and anyone questioning their own sexual orientation, gender identity or who are intersex or have a variation of sex characteristic (VSC). 

The counselling team are focused on affirmative engagement with people, assisting to build networks and relationships with people and services nationally.  We have established strong links with AOD services, other rainbow community services, community mental health services, sexual health services and youth services.  Our work engages with state services and public health programmes in many DHBsincluding gender affirming health care.  We support the growing sector of affirming private independent practitioners, professional health bodies, and support developing research projects.  We are working to gather information, resources and learn about primary health services improving access to support for rainbow whānau nationally. 

Tommy Hamilton – Contract Counsellor (triage counsellor) 

He/him, They/Them  

Tommy became part of the counselling team in 2014. The contribution and practice Tommy shares with the team is as a narrative therapist.   Tommy chose to study narrative therapy specifically with the intention of working in a rainbow affirming practice.  He also works in youth development and community development where he developed many of the micro skills needed in counselling and where he noticed a distinct gap in rainbow affirming practices for the people, he worked alongside seeking day to day mental health and well-being support.  

Tommy has experience working with any age of person, within families and individually, he works alongside multi-disciplinary teams and peer-based programmes.  Tommy works via skype and is based outside of the National office.  

Tommy is interested in revealing or restructuring the ways we understand the impacts of minority stress and micro aggressions rainbow people encounter day to day.  He also believes in accessible and affordable counselling, as well as building access for all counsellors to grow in their awareness of rainbow affirming practices A current interest is improving referral processes for rainbow people across the country.  If you are in any region in Aotearoa, Tommy aims to find support through regional and local networks close to people.      

Tommy also has trained as a phone volunteer and been on the OUTline NZ board since engaging with OUTline NZ in the early 2000s.   

Hayden Oswin – Contract Senior Counsellor 


Hayden helped create the Face-to-face Counselling Service at OUTLine in 2011. Hayden chose to study Person-Centred Therapy and Cognitive Behavioural Therapy and mainly uses these collaborative and structured approaches when working with clients for counselling. 

Hayden is experienced with working therapeutically with adults (people who are 20 years of age and older) and from a variety of genders and ethnicities. He works mostly with individuals and has had some experience with working with couples. Hayden is based in the Auckland Office and sees most of his clients in person in the Counselling Room based at St. Mary’s Bay. 

Hayden’s passion is working with people from the Rainbow Community and to provide a collaborative, respectful, and affirming environment where people are able to obtain the support they require with intentionality.   

He trained as a phone volunteer at OUTLine in 2004 and has been on the OUTLine Board on two separate occasions. Hayden has been a Member of the New Zealand Association of Counsellors since 2011.