OutLine offers specialist face-to-face counselling with experienced professionally qualified counsellors who specialise in LGBTIQ+/rainbow-affirming counselling. For bookings you can fill in a referral form or ring us on 09 972 0054.

Who is this service for?

Our clients are rainbow-identified people, their families, and anyone questioning their own sexual orientation or gender.

Our service is national — we can provide counselling support across the country. However, for clients based outside of Auckland, we can only provide video counselling at this time.

When we say rainbow, we mean people whose sexual orientation, gender identity, gender expression or sex characteristics are different from majority norms. We’re including people who identify with words like takatāpui, lesbian, gay, bisexual, intersex, transgender, queer, non-binary or fa’afafine, as well as people who don’t use specific words for their identity, people whose identity changes over time, and people who are still in the process of understanding their own identity.

What can we help with?

We are a team of rainbow-identified counsellors who have a great deal of experience and expertise working with rainbow communities. We can offer counselling around challenges related to gender and/or sexuality, but have the skills and training to work effectively with you on most life issues. We work collaboratively with other agencies to achieve your goals. 

 OutLine works with most clients for between 5-7 sessions, following an initial assessment/triage by our counselling coordinator. You and your counsellor will create goals and/or a plan to address the challenges you’d like to address in your sessions, as well as work out a cost you can afford. 

Areas we work in:  

  • Providing LGBTIQ+/Rainbow affirming counselling 
  • Coming out — whatever this process means for you!  
  • Navigating relationships (family, friends, partners, etc.) and systems (healthcare, school, work, etc.) as a rainbow-identified person. 
  • Supporting people around questioning gender identity and/or sexuality 
  • Navigating challenges that can arise through social and medical transitioning.
  • Supporting whānau of rainbow-identified people.

If you are a trans, nonbinary, or genderqueer person, aged 28 or older and based in Auckland, OutLine also offers a free Transgender Peer Support Service. From this service, you’ll receive support from someone with the lived experience of being trans and who is trained to provide non-clinical, strengths-based support, and help people navigate social and medical transition pathways and healthcare.  

How much does it cost?

There are charges to visit our counsellors ranging from $80-$120 depending on your financial situation. Please talk to us about your situation.

Work and Income (WINZ) may help fund these sessions, and existing Work and Income clients should see if the Disability Certificate will meet counselling costs. OutLine can assist you to complete applications for Work and Income funding, where applicable.

If you know you’ll require financial support from WINZ, we highly recommend completing as much of your Disability Certificate application as soon as possible to ensure you can cover the cost of your first appointment. Your OutLine counsellor can provide their signature to complete your application during your first appointment.  

We may have subsidies available for those unable to afford counselling, however, we cannot guarantee this. Please mark that you are interested in exploring subsidy options in your referral.

How to access counselling

Counselling clients come to our Central Auckland office for face-to-face sessions with our skilled counsellors in a private, confidential counselling office. If you live too far from Central Auckland, talk to us about video counselling.

To find out more, or to book a counselling session: