OutLine is a nationwide, all-ages rainbow mental health organisation. We’ve been operating since the 1970s, and currently provide a free peer support phone line, a transgender peer support service for trans and non-binary people in Auckland, and specialist face-to-face and video counselling exploring gender and sexuality for rainbow people across Aotearoa.

Call us on 0800 OUTLINE (0800 688 5463) any evening between 6pm and 9pm to talk to a trained volunteer from the LGBTIQ+ community. It’s free & confidential. Some of the topics people call to talk about include family relationships, loneliness and isolation, sexuality and gender identity, sexual health, navigating gender-affirming healthcare and meeting people.

Our support line is answered by volunteer rainbow community members who have been trained to help others over the phone on issues around sexual orientation and gender identity. Currently the organisation has over 50 telephone volunteers who have all undertaken ongoing training and supervision.

Our objectives

To support, affirm and advance the Aotearoa New Zealand rainbow communities* to achieve successful outcomes by;

  • providing programmes which cater for social, educational and emotional needs
  • advocating for social, cultural and legal rights
  • nurturing and providing resources to meet community aspirations

* We use “rainbow” as an umbrella term to describe people whose sexual orientation, gender identity, gender expression or sex characteristics differ from majority, binary norms. This includes people who identify with terms like takatāpui, lesbian, gay, bisexual, intersex, transgender, queer, non-binary or fa’afafine, as well as people who don’t use specific words for their identity, people whose identity changes over time, and people who are in the process of understanding their own identity and may not have ‘come out’ to themselves or others.